Help Center

Spotlight Gateway Training Videos Bookshare Help Center Spotlight Gateway User Guide


Frequently Asked Questions

I have a print disability other than a visual impairment, am I still eligible?

In order to be eligible for Spotlight Gateway, you must be certified by an ophthalmologist stating that you have a visual impairment or print disability. If you are not eligible for Spotlight Gateway, you may still be eligible for Bookshare®. Bookshare® provides services for anyone in the world with a qualifying print disability with proof of disability from a qualified expert. For more information about Bookshare® and eligibility, click here.

I saw my ophthalmologist, what happens next?

Once you have been examined by your ophthalmologist, and the ophthalmologist has submitted the Proof of Disability online form —located on the AAO Website — to confirm your eligibility for Bookshare®, a Spotlight Gateway representative will contact you to complete your registration followed by a vision agency near you to schedule training. This training will include information about how to use an iPad, how to access Bookshare®, how to use the Spotlight Gateway App, and troubleshooting your iPad.

Who qualifies for a free iPad?

The Spotlight Gateway program is accessed though the use of an iPad. For a limited time, students can receive an iPad at no cost.

How long will it take to receive my iPad?

Once you have registered for Spotlight Gateway, a vision agency will contact you as soon as it has received your iPad and to schedule training. This may take up to two weeks.

What if I already have an iPad?

If you already have an iPad or have access to an iPad the Spotlight Gateway representative will indicate that when you complete the registration form. You should use this iPad for your training.

I don’t know how to use an iPad, who will train me?

A trained staff member at the vision agency near you will guide your learning and will answer all of your questions about how to use an iPad. You can also go to the Spotlight Gateway Video Tutorial page of our website.

Can I bring someone with me to the training?

Yes, should you want the accompaniment of a family member or a friend, you are welcome to bring someone with you.

What should I bring to the training?

If you already have an iPad and indicated so on the registration form, you should bring it to the training. You may consider also bringing something to take notes.

What happens after my training?

Additional training and resources can be found in the Help Center.

My iPad is not working properly/is broken, what should I do?

Contact the vision agency that provided you with the training and the iPad. They will do their best to assist you.

My iPad is lost or stolen, what should I do?

At this time we do not have the ability to replace a lost or stolen iPads.